Mentorship

I've helped dozens of people build and improve upon their UX research skills, from helping product managers ask better questions in customer meetings, to advising junior researchers, designers, and writers on research methods and teaching them new practices.

Teaching: I've taught people how to conduct interviews, usability tests (quantitative & qualitative), card sorts, tree tests, & heuristic evaluations.

I value an interactive & supportive approach that includes having people observe me, ask questions, read/watch best-practices materials, and move into running session or research projects on their own, with support & feedback from me.

Advising: I've also taken on advisory roles, to help clarify people's research questions & goals, pick methods, define more measurable goals, review survey or interview questions, or give feedback on interview/usability session facilitation.

Educating as part of my practice: I value building trust, understanding, and interest in UX research, among the stakeholders I work with. As I work with stakeholders, I'm transparent about why I'm recommending certain methods or doing certain practices, and I offer information & resources to help them understand the benefits and best practices within UX Research if they're interested to learn more.

This knowledge has not only improved research buy-in, but has also piqued interest in research from other roles I've worked with (PMs, Designers, Writers), leading to increased research capacity while improving or maintaining quality.